15 July 2020

Multilingual coronavirus hotlines in Japan (health, work, life…)

Index

Tokyo Coronavirus Support Center for Foreign Residents

The Tokyo metropolitan government has set up a phone consultation center to provide information on the coronavirus and related issues in 14 languages. People can ask questions on subjects such as their health, businesses, children’s education, and immigration status.

The staff will connect callers to designated health care centers or other facilities to provide them with support.

Hotline: 0120-296-004

– Monday to Friday: 10:00 a.m. to 5:00 p.m.
– English, Chinese, Korean, Vietnamese, Nepalese, Indonesian, Tagalog, Thai, Portuguese, Spanish, French, Cambodian, Burmese, Easy Japanese

Telephone Consultation for medical matters

IF…
“You need to see a doctor, but you don’t understand Japanese”
“You don’t know where to go for consultation”
“You are not familiar with medical and welfare systems in Japan”

Association of Medical Doctors of Asia Medical Information Center(AMDA) helps you to find medical institutions for you and provide information on healthcare and welfare systems in Japan.

→ AMDA website

Hotline: 03-6233-9266

Weekday: 10:00～17:00
Saturdays, Sundays, Public holidays: 10:00 to 15:00
Monday: English, Korean, *Tagalog (*Available on the second and forth)
Tuesday: English, Chinese, Thai
Wednesday: English, Spanish, Vietnamese
Thursday: English, Chinese
Friday: English, Portuguese
Saturday: English
Sunday: English

Hotline: 090-3359-8324

Weekday: 10:00～17:00
English, Chinese

Counseling to foreign workers

Japan’s labor ministry plans to deploy 40 counselors at job placement centers in areas with large numbers of foreign residents. The counselors will handle complaints from foreign workers and give advice to their employers.

Telephone Consultation Service for Foreign Workers

You may call any of the following numbers in six languages to get advice on working conditions.
(The number will connect you to Telephone Consultation Service for Foreign Workers.) When you call the Telephone Consultation Service for Foreign Workers, you will be charged 8.5 yen (incl. tax) per 3 minutes from landlines, or 10 yen (incl. tax) per 3 minutes from mobile phones.

2020 07 15 corona line 1

Labour standards advice hotline

The Labour Standards Advice Hotline is a commissioned service implemented by the Ministry of Health, Labour and Welfare.

The hotline offers free advice from anywhere in the country during hours when the Prefectural Labour Bureaus and Labour Standards Inspection Offices are closed or on Saturdays, Sundays and holidays.

2020 07 15 corona line 2